1. Return & Refund Eligibility

You qualify for an expedited resolution or reimbursement if:

• The parcel or spice container arrived broken, torn, or damaged during carrier transit.
• You received an incorrect item or missing product compared to your confirmed packing slip.
• The shipment was confirmed lost or destroyed by the logistics carrier.

2. Return Notification Window

To request a return, exchange, or refund, please get in touch with our customer care within 30 days of carrier delivery confirmation. Requests submitted past 30 days are handled on a case-by-case evaluation.

3. Perishable Food Safety Exclusions

Due to strict United States food safety, health, and sanitation standards, spice containers that have had their factory seal broken, tampered with, or contents partially used cannot be physically returned to our distribution center for resale.

4. Steps to Initiate a Claim

Please provide the following to ensure rapid processing:

• Your unique Order Reference (e.g., TSA-2026xxxx-xxxx).
• A clear photograph depicting the damaged packaging, erroneous item, or batch seal.
• Send details via email to info@thespicearena.com or message us directly on WhatsApp.

5. Refund Disbursal Methods

• Credit / Debit Card: Processed automatically back to the original card within 3 to 7 business banking days.
• Zelle / Venmo: Reimbursed back to the sending account within 24 to 48 hours following approval.

6. Shipping Charges

Original delivery fees are reimbursed in full whenever the return or cancellation results from damaged arrival, product defect, or order dispatch error on our part.

7. Support Inquiries

Email: info@thespicearena.com
WhatsApp Support: Chat with us on WhatsApp
Average Response Time: Within 24 business hours